Friday, June 4, 2010

Facebook's Mark Zuckerberg Listens too

Facebook is overhauling privacy controls in the face of a barrage of criticism that it is betraying the trust which has made it the world's biggest social network.




"It's been a pretty intense few weeks for us, listening to all the feedback coming in from all the changes we've made," Facebook's 26-year-old founder Mark Zuckerberg said Wednesday as he announced simplified privacy controls.



"Now we are making it so there is less information that has to be public. People want a simple way to control the way information is shared with third parties, so that is what we are doing," he said.
 
 
"We really do believe in privacy and giving people control," he said. "There is a balance and more and more people want to share information as long as they have good controls over that."
 
 
"We are making the changes because we think there is a right thing to do," he said. "We listened to the feedback and we agree with it."
 
 
 
Hmmm... that's a well said speech by the CEO of Facebook Mark Zuckerberg. I thought we should really give credits to him and his team for all the hard work during the past few weeks.
 
 
Facebook has been under much scrutiny around the world whereby it was criticised and upbraided for its weak privacy control systems, causing certain information to be leaked to the 3rd parties websites and applications.
 
 
However, the most crucial part here about the overhaul is not what Mark has done. Rather, to me, what is the essence of this overhaul is that it comes from the feedback of the public, that Mark is really listening to the needs of the public. I'm pretty sure that everyone is glad that Mark is actually listening. It really sucks to be ignored all the times, particularly when you are offering some constructive advice.
 
 
 
Initially, it was going to be a huge overhaul in the privacy settings control but the fractious public were infuriated by this. They were extremely displeased about the way facebook is changing. Immediately, Mark opted for an alternative, by making it less significant, and less cumbersome for the users.
 
 
He changed his approach altogether and redesigned the privacy control settings. I believe that the fans of facebook will be happier this way and from this experience, they will also come to trust that Mark will continue to listen to them.
 
 
In turn, they will continue to send their feedbacks about facebook incessantly because they know that someone as high up as Mark is actually listening to their voices.
 
 
This comes both way. You need someone to listen and more important, you need someone to be giving the feedbacks. If you do not listen, naturally people stop giving you their feedbacks as they find it futile and pointless. Now that Mark has regained the trust of its consumers, I believe that Facebook might just be going for a new turning point, bit by bit. A breakthrough might come soon if Mark continues to listen and make changes to facebook consistently, for the better.
 
 
 
Credits -scrapetv, -birdhouse

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